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When it leaves, how it travels, and what happens if it goes wrong.
DRAFT STRUCTURE · NOT LEGAL ADVICE. This page carries the sections an Indian D2C store needs (DPDP Act 2023, Consumer Protection E-Commerce Rules 2020). Every bracketed value and the final wording must be settled by your lawyer before launch.
Everywhere in India that [COURIER] serves. Enter your pincode on the product page and we will tell you before you pay. We do not ship internationally yet, if you want one abroad, message us and we will quote a courier directly.
It depends on where it is going. If couriers charge us ₹300 or less to reach your pincode, shipping is free. If they charge more, you pay half of the amount above ₹300 and we pay the rest - a courier costing ₹500 costs you ₹100. Checkout shows the exact charge as soon as you enter your pincode, before you pay.
Orders placed before [4pm IST] on a working day are printed, finished and packed within [48] hours. Orders placed on a Sunday or a public holiday start counting from the next working day.
At busy times this can stretch to [4] working days. If it does, we email you rather than let you wonder.
The moment the parcel is handed to the courier you get an email and a WhatsApp message with the AWB number and a live tracking link. You can also track it from /track with your order number and email, without signing in.
The courier attempts delivery three times. If nobody is available the parcel comes back to us and we refund you minus the actual return freight. If you know you will be away, reply to the dispatch email and we will hold it.
Photograph the parcel before you open it further and send it to us within 24 hours of delivery. We ship a replacement immediately and we do not ask for the damaged one back.
A human reads every message. Anything about your data goes straight to the grievance officer.
Contact us